Call Center Status:

LEVEL 1

EMERGENCIES, CALL 911

Non-Emergency Information, Call 211
The ECC is set up and organized by the Transportation Director’s office.
The ECC is comprised of ALDOT employee volunteers from various Department Bureaus.
The ECC was established for huricanes, but expanded to include any State of Emergency.
The Emergency Call Center remains at ALERT LEVEL 1, yearound until the possibility of activation arises.
Prepared to activate within 24-hours in direct response to incidents that could create hazardous road conditions and/or I-65 Reverse Laning and coastal evacuations.
The ECC can remain activated 24-hours a day if warranted.
Now operating with 10 phone lines with an additional five if needed.
During activation, operators in the Call Center assist the public with travel information during an emergency event.
For Questions, please contact Tony Harris at 334-242-6552 or harrist@dot.state.al.us

Welcome

The Alabama Department of Transportation has organized a group of Central Office employees in Montgomery to serve in the Emergency Call Center (ECC). This organization is comprised of Administrators, Supervisors and Operators from the various Department Bureaus who volunteer to serve. The ECC is set up and organized by the Transportation Director’s office.

Mission

To provide accurate and time sensitive information to the traveling public and assist them in their personal response to States of Emergency incidents.Since 2005, the mission of the ECC expanded to include any State of Emergency, not just hurricanes. An annual training exercise is held to update/train new and existing operators and supervisors. Operators are equipped with Internet access and emergency information resources to effectively respond to callers concerns. Supervisors work as a liaison to Administrators and oversee ECC operations.

Helpful Alabama Emergency Links:

Serving in the ECC provides a great opportunity to make a difference during potentially catastrophic events. Working as a team, to help someone reach their destination safely is a truly rewarding experience.

For Questions, please contact Tony Harris at 334-242-6552 or harrist@dot.state.al.us

“The habit of giving only enhances the desire to give.”

WALT WHITMAN

    Contact Us

  • Phone:
    Tony Harris: (334) 353-6554
  • Email:
    harrist@dot.state.al.us
  • Alabama Department of Transportation
    1409 Coliseum Boulevard
    Montgomery, AL 36110