The Alabama Department of Transportation has organized a group of Central Office employees in Montgomery to serve in the Emergency Call Center (ECC). This organization is comprised of Administrators, Supervisors and Operators from the various Department Bureaus who volunteer to serve. The ECC is set up and organized by the Transportation Director’s office.
To provide accurate and time sensitive information to the traveling public and assist them in their personal response to States of Emergency incidents.Since 2005, the mission of the ECC expanded to include any State of Emergency, not just hurricanes. An annual training exercise is held to update/train new and existing operators and supervisors. Operators are equipped with Internet access and emergency information resources to effectively respond to callers concerns. Supervisors work as a liaison to Administrators and oversee ECC operations.
Serving in the ECC provides a great opportunity to make a difference during potentially catastrophic events. Working as a team, to help someone reach their destination safely is a truly rewarding experience.
For Questions, please contact Tony Harris at 334-242-6552 or email@example.com
“The habit of giving only enhances the desire to give.”WALT WHITMAN